Privacy Policy
How Outrio collects, uses and protects personal information on outrio.app. Last updated: 30 October 2026.
This policy covers this website only. If you are a platform customer using our console or APIs, separate service agreements and a platform privacy notice apply to those services.
1. Who we are
Outrio is the global brand of Beijing Esoftsms Information Technology Co., Ltd., a company established in 2011 and headquartered in Beijing, China. For the processing described here, that company is the data controller.
2. What we collect
2.1 Information you give us
We collect personal information only when you submit the demo request form:
- Business line — which of the three lines you're asking about (required)
- Full name (required)
- Company (required)
- Work email (required) — so we can reply
- Message (optional) — whatever you choose to tell us
Browsing any other page requires no personal information at all.
2.2 Information collected automatically
When you submit the form, we also record the submission time, your interface language preference, a country or region code derived from your network address (approximate region only, not precise location), and your browser user-agent string.
2.3 What we do not collect
This site sets no tracking cookies and runs no third-party advertising or analytics scripts. We store your language choice in your browser's local storage; that stays on your device and is never sent to us. We do not buy personal data from third parties.
3. Why we process it, and on what legal basis
We use what you submit to reply to your enquiry, discuss the relevant service, and follow up on that conversation. We also count enquiries per business line to improve this site.
Where the GDPR applies, our legal basis is your consent (given by submitting the form) and our legitimate interest in responding to business enquiries. You can withdraw consent at any time.
We do not sell or share your personal information, and we do not use it for automated decision-making or profiling that produces legal or similarly significant effects.
4. Where your data is stored
Form submissions from this site are stored on Cloudflare infrastructure in the Western North America region.
If you are in the EEA or the UK, this means your data is transferred outside your region. We rely on your consent for that transfer and keep the data set deliberately minimal — business contact details only, no sensitive categories.
5. How long we keep it
Enquiry records are kept for 24 months from submission, then deleted or anonymised. If we enter into a business relationship, the information moves under that contract and is kept for as long as the contract and applicable law require.
6. Security
HTTPS is enforced site-wide. The enquiry console requires token authentication and returns 404 to unauthorised requests. A strict Content Security Policy is applied to reduce cross-site scripting risk. We collect only what the enquiry needs.
No internet transmission or storage is perfectly secure. If a breach affecting your personal information occurs, we will notify affected individuals and the relevant authorities as required by law.
7. Your rights
Subject to applicable law, you may request to:
- Access — get a copy of what we hold about you
- Rectify — correct inaccurate or incomplete information
- Erase — have your enquiry record deleted
- Restrict or object — limit how we process your information
- Port — receive your data in a machine-readable format
- Withdraw consent — at any time, without affecting processing already carried out
California residents may additionally request disclosure of the categories of personal information collected and request deletion. We do not sell personal information, so no opt-out of sale is required. We will not discriminate against you for exercising any of these rights.
To exercise any right, email hello@outrio.app. We respond within 30 days once we have verified your identity. If you are in the EEA or the UK, you also have the right to complain to your local supervisory authority.
8. Children
This site serves business customers and is not directed at children. We do not knowingly collect personal information from children. If we learn that we have, we will delete it promptly.
9. Contact
Email hello@outrio.app, or call the line that matches your enquiry: Messaging +86 130 2009 6824; GEO Engine and Trade Assistant +86 131 6733 7739.
10. Changes
We may update this policy as our services or the law change. The date at the top of this page always reflects the current version. Material changes affecting your rights will be highlighted.
Effective from 30 October 2026.